Refund Policy
Our Commitment to Customer Satisfaction
At Orvian, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help!
1. Returns Eligibility
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Timeframe: You have 30 days from the date of delivery to request a refund.
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Condition: Items must be unused, in the same condition that you received them, and in their original packaging.
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Proof of Purchase: A receipt or proof of purchase is required to process a return.
2. Non-Refundable Items
Certain items are exempt from being returned:
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Clearance items
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Gift cards
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Items marked as final sale
3. Initiating a Return
To request a return, please contact our customer support team at hello@orvianbeauty.com with your order number and reason for return. Our team will review your request and provide you with further instructions.
4. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original method of payment within 5–10 business days.
5. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company; it may take some time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us at hello@orvianbeauty.com.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at hello@orvianbeauty.com.
7. Return Shipping
Customers are responsible for return shipping costs. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund when applicable.
8. Contact Us
If you have any questions regarding our refund policy, please reach out to us at hello@orvianbeauty.com.